Ofertas de Empleo

Senior Lead End User Services Management (On-site, Santiago)

FIND TALENT CONSULTING

Informática / Tecnología

Ejecutivo Senior

Vacantes: 1

Publicado: 27/10/2020

Finaliza: 15/12/2020

The End User Support Operations Manager manages and oversees the resolution of issues, service, requests, and problems associated with service failures or degradations that are related to hardware and software computing devices including mobile equipment. The End User Support Operations Manager leads and manages desk-side support, mobile services support, multi-user room support, Very Important Personnel (VIP)/Executive Support, Fleet Copier Services across the Company.

Prior experience with IT Programs, tools, and systems is highly preferred and advantageous for this position.

Responsibilities Include:

Oversee second-tier, desk-side computer support for computing hardware and software..
Manage the set-up, repair, and maintenance of mobile equipment and software.
Collaborate with the customer to design, install, maintain, and support enterprise video collaboration and conference rooms.
Collaborate with the customer and oversee the delivery of elevated global support and technical VIP/Executive service support.
Monitor and manage the maintenance, service, and support of multifunction devices including fleet copiers.
Plan, direct, and coordinate the operational and tactical activities of OSS groups.
Manage day-to-day work activities, delivery, deployment, and ongoing service delivery functions of a large-scale ITSM program.
Ensure that all deliverables are met per contract KPI's/CPI's (Key/Critical Performance Indicators).
Manage analytical resources within budget and established service delivery times.
Actively and consistently recommend and support all efforts to improve, simplify, automate and enhance day-to-day operations and the client experience within area of responsibility.
Support all initiatives aimed at performance and quality improvement, including leading change management efforts within area of responsibility.
Translate organizational objectives into work plans.
Create contingency plans to meet changes in business circumstances.
Participate in operational meetings with the customer.
Coach and counsel team leads on business, organizational, and technology strategies.
Set direction and policies for multiple locations, technologies, and/or specialty disciplines
Deploy and manage consistent, structured and disciplined systems, policies, procedures and practices to ensure stable and quality product & service delivery consistent with company objectives and customer expectations.
Oversee documentation of issues, action plan and outcome and distribution within area of responsibility.
Effectively support the planning and tracking of multiple projects, resource planning and allocation, task delegation to accomplish project goals and objectives, ensuring timely resolution of issues, using escalation as necessary, creation of ongoing status and evaluation reports, and reporting on employee performance.
Create contingency plans to meet changes in business circumstances.
ECS is a leading provider of technology services.


Required Skills:

Bachelor’s Degree in management, business administration, information technology, or related field with 5+ years of experience.
Experience with MS Windows, MacOS Operating Systems
Experience with laptops, desktops, thin/zero clients running desktop-as-a-service (DaaS), virtual-desktop infrastructure, and associated peripheral devices hardware support

Desired Skills:

Certification as Project Management Professional (PMP).
ITIL v3 or ITIL 4 Certification.

Full-time job in the commune of Providencia. Santiago.

Detalle Oferta:

Área de desempeño:
Informática – hardware
Región:
Metropolitana de Santiago
Comuna:
Providencia
Lugar de Trabajo:
Santiago
Duración Contrato:
Indefinido
Jornada
Jornada Completa

Requisitos

Requisitos Minimos:
English and 5 years of experience and knowledge in:

-Governance Process of the area. Documentation.-End User Services Management-Manage New Requirements.-Assets Management.-Manage vendor Services - Service Desk -Ticket EOL Cycle/SLAs/Backlog-Manage Printing Services -Create/Maintenance KB Service Now-Manage Personal Devices > Laptop/Desktop/Mobiles-Software/Licenses inventory.-VPN Services-Mobile Services-Identity Management (Access Central/Beeline/MetPROD/IDM)
Experiencia Mínima:
Más de 5 años
Estudios mínimos:
Universitaria
Situación Académica:
Graduado
Habilidades:
Carrera:
  • Computación e Informática
  • Informática
  • Ingeniería Civil en Informática / Computación
Idiomas Requeridos:
  • Inglés

    Escrito: Alto - Hablado: Alto - Traducción: Alto

Preguntas

Pregunta 1:
What is your expected salary?
Debes ingresar con tu cuenta para responder esta pregunta.
Pregunta 2:
What is your level of the English language?
Debes ingresar con tu cuenta para responder esta pregunta.
Pregunta 3:
Do you have the following experience?: Governance Process of the area. Documentation.-End User Services Management-Manage New Requirements.-Assets Management.-Manage vendor Services - Service Desk -Ticket EOL Cycle/SLAs/Backlog-Manage Printing Services
Debes ingresar con tu cuenta para responder esta pregunta.
Pregunta 4:
What is your university degree?
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Pregunta 5:
Write your updated contact information (email and cell phone)
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